We are CloudSense

Introducing CloudSense

CloudSense, the industry-specific commerce software company, enables customer-centric organizations worldwide to sell more, launch faster and reduce costs by providing seamlessly connected, digital-first customer experiences, all on Salesforce.

Uniquely architected for enterprise-grade requirements since inception, the CloudSense platform is trusted across multiple industries to deliver commerce on every channel through Order Management, CPQ (Configure Price Quote), Pricing Management, Contract Lifecycle Management, eCommerce, and Product Catalog.

CloudSense’s platform is proven in Energy, Communications, Media, Logistics, Government and Business Services and used by customers in over 30 countries, including the likes of O2, The Financial Times, Liberty Global, Spotify, EDF, PostNL and the New South Wales Government.

Founded in 2009, CloudSense has grown rapidly and now employs over 300 people across 9 offices in Europe, the U.S and APAC. CloudSense is a Gartner Visionary and a member of Tech City’s Future Fifty program.


Who we are

CloudSense was born because a company knew that it needed to change the experience it gave to customers, what it knew about them, how it sold and then delivered to them.

It started when a Communication Service Provider was acquired by a leading broadcaster. They had disjointed legacy systems. Information was lost in silos, processes were slow and clunky and innovation was stymied. I joined to lead the transformation, to make a step change in the technology and to give the customers the experience they wanted.

Developing their own systems had failed to keep pace with innovation. On-premise solutions were expensive and slow to implement. Cloud based Software as a Service (SaaS) was quickly maturing and showed that there was better way.

We delivered. Bringing together a best of breed cloud based BSS architecture with Salesforce at the center that delivered almost everything that was needed. Almost.

There was a gap. Nothing could deliver the product catalog, manage multiple sales channels and manage orders post-sale for a complex company with sophisticated products.

Alex, Fawzi, Davor and I started CloudSense to help other companies on the journey we had been through. To deliver the cloud based commerce capability they need, on Salesforce.

We are a full service ISV working hand in hand with clients or with partners. Our people help our customers and partners implement and support CloudSense. They also use our expertise to help our customers with Salesforce and other leading SaaS vendors.

Today I am proud to say that our people and technology have enabled us to help companies in a range of industries around the world to make the commerce transformation and deliver that experience their customers are asking for.

Richard Britton, CloudSense CEO & Co-Founder


Meet the exec team who lead CloudSense each and every day. Our people are the driving force of our success, bringing together vision and experience with a passion for our customers.